Last updated: September 30, 2020

Thank you for visiting the telepharma.ca (the “Website”) operated by Pharmacie Van Nguyen inc. (the "business").
 
For the purposes of this confidentiality policy (the “Confidentiality Policy”), any reference to Pharmacie Van Nguyen inc. is deemed to include its affiliated and related companies and their respective officers, shareholders, directors, employees, agents and other representatives. Pharmacie Van Nguyen inc. (which may also be referred to below as “we”, “us”, “our”) has prepared this Privacy Policy in order to present its practices regarding collection, use, communication, sharing and management of personal information provided on the Website or in the context of a transaction made and services provided from the Website. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information. In addition to this Privacy Policy, your visit to this Website is subject to (i) our Terms and conditions of use and (ii) any other conditions of use that may be communicated to you from time to time by Pharmacie Van Nguyen inc.
 
If you do not consent to the terms and conditions regarding our collection, use, communication, sharing and management of personal information set out in this Privacy Policy, please do not use the Website.

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Personal Information

You can choose to provide us with personal information when you visit the Website. For example, you may be asked for certain information when you complete a transaction from the Website or otherwise enter into contact with us through one of the various means offered on the Website including, among others, your name, first name, mailing address, billing address, shipping address, city of residence, province of residence, country of residence, gender, phone number, email address, credit card number, information related to your medical condition, information related to your medication and prescriptions, insurance information and any other personal information that you may provide in connection with an order. You may be asked to provide other unique personal information to access certain portions of the Website, including your user name and password.
 
Personal information is also collected automatically when you visit the Website, including your IP address.

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Collection and Use of Personal Information

We collect personal information that you provide to us when you make a transaction from our Website or use other features of our Website, including when you participate in activities such as the following:

• Perform a transaction on the Website;
• Make a return request related to a completed transaction on the Website;
• Communication with us in order to receive professional pharmaceutical services;
• Authorize the transfer of your personal information from another pharmacy;
• Fill out a paper form;
• Creation of a user account on the Website;
• Registration for a contest or promotion;
• Provide responses to a survey;
• Use of interactive features of our Website;
• Use of social media;
• Job application;
• Subscribe to our mailing lists, newsletters and email communications to receive promotional offers and news; and or
• Communication with us for the purpose of asking a question, submitting a comment or making a complaint (customer service).

Perform a transaction on the Website. On our Website, we offer you the opportunity to acquire products. We then use the personal information collected to process your request, complete the transaction with your financial institution and deliver the ordered products to you. This information is also used to provide you with professional pharmaceutical services, such as health care advice and prescription refill reminders.
 
Make a return request related to a completed transaction on the Website. For products ordered on the Website, Pharmacie Van Nguyen inc. can offer you a return option. We then use the personal information collected to process your request and, if necessary, complete a reimbursement transaction with your financial institution.
 
Communication with us in order to receive professional pharmaceutical services. If you choose to send us questions or comments regarding healthcare or any other professional pharmaceutical service, we collect some of your personal information as well as your questions and comments. This personal information will be used to answer your questions and to provide you with professional pharmaceutical services.
 
Authorize the transfer of your personal information from another pharmacy. You can authorize the transfer of your patient file from another pharmacy to the Van Nguyen Pharmacy. We then use personal information to process your request when you make a transaction on the Website and to provide you with professional pharmaceutical services.
 
Fill out a paper form. Van Nguyen Pharmacy collects the information you send us when you fill out paper forms as part of professional pharmaceutical services. We then use personal information to process your request when you make a transaction on the Website and to provide you with professional pharmaceutical services.
 
Creation of a user account on the Website. For certain services and functionalities of the Website, it is necessary to create a user account. Your personal information collected is used to create your user account and to allow you to use the features reserved for account holders.
 
Registration for a contest or promotion. When you participate in a contest or promotion, we may collect personal information. We use this information to administer your participation in the contest or promotion. When you register for the contest or promotion, we may obtain your consent to send you other promotional offers. If a contest or promotion is organized jointly by us and one or more sponsors, your personal information may be communicated to all sponsors and promotional agencies involved. We have no authority over the use, disclosure or security of your personal information held by other sponsors and/or promotional agencies involved and we recommend that you review their respective privacy statements or notices.
 
Provide responses to a survey. In the context of administering a survey, we may collect personal information. We use this personal information to administer the survey and, subsequently, to monitor and/or improve our product and service offerings and our Website. When you participate in a survey, we may obtain your consent to send you other promotional offers.
 
Use of interactive features of our Website. You can participate in interactive features on our Website, for example, discussion forums, sharing comments on user accounts. To participate in these interactive features, you may be asked to provide personal information. Keep in mind that your name and the other information you provide in this case may be posted on third party websites and made available to the public. You should exercise caution when deciding to disclose personally identifiable information or identify someone else.
 
Use of social media. We may offer you the opportunity to take advantage of our content from or through third-party networking sites, plug-ins and applications. When you take advantage of our content, you may also allow us to access certain information associated with your social media accounts (for example, your name, username, email address, profile picture, gender) in order to distribute the content or in the context of the operation of the Website, the plug-in or the application. When you provide information about your social media accounts, we may use that information to personalize your browsing on the Website and on third-party networking websites, plug-ins and applications, and of you provide other products or services that you may request.
 
Job application. As part of a job application or any related request for information, you may provide us with certain personal information about you (for example, the information contained in a resume, cover letter or other similar documents). nature relating to a job application). We use this information to process and respond to your request for current and future career prospects.
 
Subscribe to our mailing lists, newsletters and email communications. Occasionally, we may collect certain personal information (for example, your last name, first name, postal code, country, province, gender, telephone number and email address) in order to send you emails regarding our news, products, services. or promotions, as well as those of third parties with which we have a link. You can remove your email address from the distribution list at any time by following the instructions in each of our emails. You can also remove your email address from our distribution list by contacting us as described in the "Contacting Us" section below. Your request will be processed within the time limits prescribed by law.
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Communication with us for the purpose of asking a question, submitting a comment or making a complaint (customer service). If you choose to send us an electronic feedback form or send us an email with your comments, questions or feedback, we collect some of your personal information as well as your comments, suggestions or feedback. This personal information will be used to respond to your comments, questions or feedback. In addition, we may keep this information for the purpose of helping you in the future. We may also use your comments, suggestions or feedback to monitor and / or improve our product and service offerings and our Website.

Customer relationship management (CRM) databases

When you participate in any of the activities described above, we collect the personal information provided in the course of these activities to supplement and update our databases relating to customer relationship management. In this context, the personal information collected is used to generate mailing lists and reports for internal use on the relationships between Pharmacie Van Nguyen inc. and its customers in order to monitor and/or improve our product and service offerings and our Website.